Personal Outcomes - A New Approach to Residential Care
Participation Lodge is embracing a Personal
Outcomes approach to provision of service. Personal Outcomes
is a tool to measure program quality in its truest form, the
quality of life of the people served. Personal Outcomes
grounds the organization in what matters most, supporting
people to achieve their own personal outcomes.
Traditionally, quality in programs looked
at meeting the budget, how clean the building was, the number
of full time staff, how quickly and accurately reports were
submitted. While these areas continue to be important and
must still be met, we must re-focus on the reason we are in
business, PEOPLE!
With personal outcomes the measure of
success moves from how well the professionals and programs are
doing to how well the individual is doing, and in those areas
that are most important to him or her. Traditionally we have
always slotted individuals into the program and expected them
to adapt to the program, instead of building the program to
meet the individuals’ needs. Personal outcomes challenges program
designs because they consider outcomes that fall outside the
boundaries of the program.
Why Personal Outcomes?
Personal
outcomes is a list of 20 areas identified as being vital to
a quality life.
Such as…
People choose where and with whom they
live
People choose personal goals
People choose where they work
People have intimate relationships
People are satisfied with services
People are satisfied with personal life
situations
People choose their daily routine
People have time, space and opportunity
for privacy
